AI support agents with guaranteed results
65% AI resolution rate in 90 days, or you pay nothing. Work 1-on-1 with a dedicated AI support engineer. We enforce the outcome, not just the setup.
Trusted by 250 AI-first B2B teams
Done paying seat fees for a helpdesk that doesn't pay them back.
We guarantee a 65% AI resolution rate within 90 days, or you pay nothing.
We connect your help desk, configure workflows, and launch your AI agent in production within 14 days.
When unsure, Helply escalates to your help desk with full context and source citations. No guessing. No hallucinations.
Your team was not hired to answer the same question 100 times a day
Repetitive tickets drain your agents, frustrate your customers, and keep your team from doing the work that really matters.
Learn about the VIP guarantee70% of an agent’s day is spent answering simple requests. Helply automates most of them.
No more waiting for approvals. Customers get their money back automatically when your rules are met, with full audit trails.
Understands usage patterns and helps customers upgrade or downgrade on their own, without agent involvement.
Delivers payment links, due dates, and confirmations the moment billing questions come in.
How Helply reduces
support tickets by 50%
A proven, step-by-step approach powered by AI and continuous optimization.
Load your knowledge base in 5 minutes
Upload your help docs, Notion pages, saved replies, or FAQs. Helply pulls everything you already have and keeps it synced automatically.
No rewriting. No formatting. No overthinking.
“Every time I use Helply, I have a wow moment. We’re seeing a 91.4% resolution rate, and the answers it gives are phenomenal.”
Uncover questions you didn’t know you weren’t answering
Helply’s Gap Finder reveals real questions that aren’t covered in your docs. You’ll get a prioritized list of what to improve based on actual customer conversations.
“Helply uncovered knowledge gaps we didn’t even realize were there. Since launching, it’s resolved over 75% of customer queries.”
AI answers what it knows and hands off the rest
Define when Helply should escalate. Every handoff includes full context, so agents never start from scratch.
- Hands off with full context: issue, customer history, resolution attempts, and the full conversation thread.
- Creates a support ticket automatically inside your existing help desk.
Set guardrails, brand tone, and how the AI behaves
Customize tone, escalation rules, and response behavior. Start in preview mode to review answers before anything goes live.
“The configuration wasn’t complicated at all. We could guide how Helply answered questions and get to the right responses faster.”
Go live with confidence. Get smarter every week
Once live, Helply tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement. Roll out gradually, test safely, and scale with confidence.
“What impressed me most was how accurate the responses were. We could trust that Helply was using the right source every time.”
Features that will help scale
while keeping you in full control
Helply shows you exactly which questions your docs aren't answering. These insights help reduce escalations and increase trust in automation.
You can check every single conversation the AI is having to stay in full control.
When Helply is unsure, it escalates directly into your help desk with full conversation context and source citations.
Test how the AI responds before going live. Fine-tune tone and behavior in real-time.
Predefine conversation paths like "Ask a question" or "Report an issue" to guide user flows.
New knowledge and updates are applied automatically without manual uploading or retraining.
Spot trends, common questions, and knowledge gaps based on real support history.
Monitor satisfaction scores to see how AI performance affects customer experience.
Helply supports 40+ languages so you can serve global customers without extra effort.
Assign roles and permissions to manage who can view, edit, or train the AI agent.
Automatically routes complex tickets to human agents with full context and zero disruption.
B2B teams that turned support into a profit center
"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."
"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."
"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."
"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."
We’ll set everything up with you
From day one, a dedicated AI support engineer works with you to connect your tools, sync your help desk, and identify Tier 1 workflows to automate. We focus on high-impact actions like refunds, billing lookups, and plan changes so your AI support agent starts resolving real conversations fast.
This is how we enforce the 65% AI resolution guarantee.
Learn about the VIP guarantee“Having Helply set up with us through hands-on support made a big difference. We could see exactly how it was performing and improve it quickly without disrupting customers.”
Enterprise-grade security and privacy
Your customer data stays private, compliant, and fully under your control.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
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