AI Support That Guarantees Results
Helply is the only AI support agent that guarantees a minimum 65% AI resolution rate within 90 days, or you pay nothing. Not deflection. Full resolution.
Not a vanity metric. End-to-end conversations fully resolved by AI without human intervention. If we don't hit 65% in 90 days, you pay nothing.
Does real work, not just replies. Check billing, share invoice status, looks up plan details, and handles account questions using real customer data.
When unsure, Helply escalates directly into your existing help desk with full conversation transcript, source citations, and customer context.
Minimum 65% AI resolution rate within 90 days, or you pay nothing
Resolution means end-to-end conversations fully resolved by AI without human intervention. No partial answers. No deflection. We measure this live, in real customer conversations.
- 65%+ AI resolution guarantee
- Resolution measured live in production
- If the outcome is not met within 90 days, you pay nothing
- VIP Concierge Support included to help configure and optimize your AI Agent
AI that takes action, not just questions
Most AI support tools stop once they send a reply. Helply goes beyond answers. It handles the same repetitive work your human agents deal with every day, like checking invoice statuses, looking up plan details, booking demos, and more.
- Check order, invoice, and subscription status
- Query product databases
- Trigger alerts and workflows
- Update user settings and account information
- Route tickets based on smart rules
Helply never guesses and always hands off cleanly
Most AI tools fail silently. When Helply is unsure, it escalates directly into your existing help desk with full conversation transcript, source citations, and customer context. Human agents pick up exactly where AI left off.
- Full conversation transcript attached to every escalation
- Source citations shows exactly where answers came from
- Customer context preserved
- No starting from scratch
AI that gets smarter because your docs get better
Gap Finder analyzes real customer conversations to identify questions your documentation does not answer. It surfaces gaps so you can fill them and improve AI accuracy over time.
- Learns from escalated tickets
- Identifies missing or outdated documentation
- Continually improve AI agent accuracy
Dedicated support to ensure your success
Every Helply agent is launched and optimized with our engineers. We’re here to help you win, and we’ll be there with you every step of the way.
- 1-on-1 onboarding with dedicated AI support engineer
- Private Slack channel for direct support
- Weekly optimization reviews
- Guided setup
Test how the AI responds before going live. Fine-tune tone and behavior in real-time.
Spot trends, common questions, and knowledge gaps based on real support history.
Predefine conversation paths like "Ask a question" or "Report an issue" to guide user flows.
Monitor satisfaction scores to see how AI performance affects customer experience.
New knowledge and updates are applied automatically without manual uploading or retraining.
Helply supports 40+ languages so you can serve global customers without extra effort.
Assign roles and permissions to manage who can view, edit, or train the AI agent.
Automatically routes complex tickets to human agents with full context and zero disruption.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.