Helply vs Freshworks Freddy AI logo

Helply vs Freshworks Freddy AI:
Comparing AI support agents, pricing mechanics, and how usage is measured

Helply and Freshworks Freddy AI both use AI to automate customer support conversations. The difference is how AI usage is measured, how pricing scales as automation increases, and how quickly teams can reach reliable outcomes without added operational complexity.

About Freshworks Freddy AI

Freddy AI is an AI support solution built into the Freshworks ecosystem. Pricing is tied to agent seats and AI usage is measured by sessions, defined as a chatbot engagement within a 24-hour window.

About Freshworks Freddy AI
Where Freshworks Freddy AI makes sense
Already on Freshworks
Already on Freshworks

Your help desk and workflows are built around Freshdesk

Session-based pricing preference
Session-based pricing preference

You are comfortable paying per AI session

Agent-centric teams
Agent-centric teams

You expect costs to scale primarily with support headcount

Where Helply wins:
Resolution-focused pricing
Resolution-focused pricing

Designed around resolving conversations, not counting sessions

Predictable cost scaling
Predictable cost scaling

Plan-based pricing with message credits instead of per-agent multiplication

Built-in knowledge improvement
Built-in knowledge improvement

Gap detection and auto-updating knowledge included by default

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding, optimization, and strategy included

Help desk agnostic
Help desk agnostic

Works alongside your existing support stack

Feature Comparison Table

Feature
Helply
Freshworks Freddy AI
Platform dependency
Works with existing help desks
Freshworks only
Billing unit
Message credits
Sessions (24-hour window)
Per-agent pricing
Plan-based seats
Per agent
AI usage included
Yes (by plan)
Limited
Knowledge gap detection
Included
Enterprise tier only
Advanced analytics
Included
Enterprise tier only
Engineer-led onboarding
Included
Self-serve
AI resolution guarantee
65% in 90 days
None

Pricing Comparision Table

Feature
Helply
Freshworks Freddy AI
Entry plan
$32
$29
Mid-tier plan
$120
$119
Pricing multiplier
By plan
Per agent
Usage overage
$14 per 1,000 credits
$49 per 100 sessions
VIP onboarding
Included
Not included

See Helply in action

Book a demo and see why teams choose Helply over Freshworks Freddy AI

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.