
Helply vs Tidio Lyro AI:
Comparing AI support agents, pricing mechanics, and platform dependency
Helply and Tidio Lyro AI both use AI to automate customer support conversations. The difference is how AI usage is priced, how many layers of tooling are required to operate at scale, and how predictable costs remain as automation volume increases.
About Tidio Lyro AI
Tidio Lyro AI is an AI agent sold as an add-on to the Tidio support platform. Teams must first subscribe to a Tidio base plan, then purchase Lyro AI conversation bundles and additional automation features separately as usage grows.

Your live chat and ticketing are fully built on Tidio
Most customer conversations happen in live chat
You’re comfortable assembling features via add-ons
AI, actions, analytics, and guidance included by plan
No charges tied directly to resolved conversations
Plans scale by message credits, not bundles
VIP onboarding, optimization, and strategy included
Works alongside your existing support stack
Feature Comparison Table
Pricing Comparision Table
See Helply in action
Book a demo and see why teams choose Helply over Tidio Lyro AI
Request accessB2B teams that turned support into a profit center
"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."
"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."
"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."
"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."
