Helply vs Tidio Lyro AI logo

Helply vs Tidio Lyro AI:
Comparing AI support agents, pricing mechanics, and platform dependency

Helply and Tidio Lyro AI both use AI to automate customer support conversations. The difference is how AI usage is priced, how many layers of tooling are required to operate at scale, and how predictable costs remain as automation volume increases.

About Tidio Lyro AI

Tidio Lyro AI is an AI agent sold as an add-on to the Tidio support platform. Teams must first subscribe to a Tidio base plan, then purchase Lyro AI conversation bundles and additional automation features separately as usage grows.

About Tidio Lyro AI
Where Tidio Lyro AI makes sense
Already on Tidio
Already on Tidio

Your live chat and ticketing are fully built on Tidio

Chat-first support
Chat-first support

Most customer conversations happen in live chat

Modular preference
Modular preference

You’re comfortable assembling features via add-ons

Where Helply wins:
Single, unified pricing model
Single, unified pricing model

AI, actions, analytics, and guidance included by plan

No per-conversation billing
No per-conversation billing

No charges tied directly to resolved conversations

Predictable cost scaling
Predictable cost scaling

Plans scale by message credits, not bundles

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding, optimization, and strategy included

Help desk agnostic
Help desk agnostic

Works alongside your existing support stack

Feature Comparison Table

Feature
Helply
Tidio Lyro AI
Platform dependency
Works with existing help desks
Tidio only
AI billing unit
Message credits
Per conversation
Base help desk required
No
Yes
Per-agent pricing
Plan-based seats
Seat-based
Knowledge gap detection
Included
Not included
Advanced automation
Included
Higher tiers
Engineer-led onboarding
Included
Plus tier only
AI resolution guarantee
65% in 90 days
None

Pricing Comparision Table

Feature
Helply
Tidio Lyro AI
Entry plan
$32
$24.17
AI add-on
Included
$32.50 per 50 conversations
Higher-tier platform plan
Included
$749 (Plus)
AI usage billing
Message credits
Conversation bundles
VIP onboarding
Included
Plus tier only

See Helply in action

Book a demo and see why teams choose Helply over Tidio Lyro AI

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.