Helply vs Chatbase logo

Helply vs Chatbase:
Comparing AI support agents, pricing models, and features

Helply and Chatbase both use AI to automate support conversations. The difference is how each product is designed to operate in real support workflows, what capabilities are included by default, and how costs change as you add retraining, ticket sources, and higher volume.

About Chatbase

Chatbase is a platform-agnostic AI chatbot builder priced by message credits and plan tiers. It starts inexpensive, but core support capabilities like auto-retraining, ticket-based sources, and gap detection are locked behind higher plans.

About Chatbase
Where Chatbase makes sense
DIY chatbot use cases
DIY chatbot use cases

You want a lightweight bot for FAQs or internal tools

Low-stakes support
Low-stakes support

Accuracy and escalation are not critical

Hands-on configuration
Hands-on configuration

You’re comfortable managing training, updates, and tuning yourself

Feature gating acceptance
Feature gating acceptance

You’re willing to upgrade plans as needs grow

Where Helply wins:
Built for real support outcomes
Built for real support outcomes

Designed to fully resolve customer conversations, not just answer questions

Guaranteed results
Guaranteed results

65% resolved by AI in 90 days, or you pay nothing

Core features included
Core features included

Auto-updating knowledge, ticket-based training, and gap detection are built in

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding and optimization included on every plan

Feature Comparison Table

Feature
Helply
Chatbase
Primary use case
AI support agent
AI chatbot builder
Platform dependency
Works with existing help desks
Platform-agnostic
Billing unit
Message credits
Message credits
Entry plan
$32
$40
Auto-retraining
Included
Requires $150 plan
Tickets as a source
Included
Requires $500 plan
Knowledge gap detection
Included
Requires $500 plan
Escalation to humans
Built-in
Manual
AI resolution guarantee
65% in 90 days
None
Engineer-led onboarding
Included
Self-serve

Pricing Comparision Table

Feature
Helply
Chatbase
Entry plan
$32
$40
Usage included
500 message credits
1,500 message credits
Mid-tier plan
$120
$150
Pro plan
$400
$500
Credit top-ups
$14 / 1,000
$15–$20 / 1,000
Extra AI agents
$7 / agent
$25 / agent
Branding removal
$39
$199
VIP onboarding
Included
Not included

See Helply in action

Book a demo and see why teams choose Helply over Chatbase

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.