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The First Outcome-Based AI Help Desk.

Helply is free. The helpdesk, the inbox, the workflows. You only pay $0.75 when AI resolves a ticket. No resolution. No bill.

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Trusted by 250 B2B SaaS support teams

Companies doing $1M–$50M ARR. Done paying Zendesk seat fees for a team that deserves better tools.

Built for the AI era. Not retrofitted for it.

The helpdesk is free forever. Add AI when you're ready. Pay only when it resolves.

Fully featured free helpdesk

AI co-pilot assistant

Natively integrated AI agent

Self-improving system

Trusted by B2B SaaS support teams that moved off Zendesk.

Experience Customer Wins

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

Razia Aliani

VP of Operations, Covidence

“We cut our support costs by 60% in the first 90 days. The outcome-based pricing is the only model that actually makes sense — we were paying Zendesk whether the AI worked or not.”

Anthony Gallagher

Head of Support, MyBaggage

“Migrating off Zendesk took one afternoon. The free helpdesk has everything we needed — we didn't realise how much we were paying for features we never used until we stopped paying for them.”

Tamás Deák

Founder, Kameleo

“Co-Pilot was the immediate win — our agents were faster from day one. The AI agent is now handling 55% of tickets without a human touch. That compounds every month as the KB gets richer.”

2–3×

Less than Zendesk or Intercom at real usage numbers

Helpdesk cost, forever — no seat fees, no expiry

55%

Average AI resolution rate for B2B SaaS teams on Groove

1 day

Typical time to migrate off Zendesk and be fully live

Enterprise-grade security. No extra charge.

All data is encrypted at rest and in transit. Role-based access controls, audit logs, and SSO are included on every paid plan — not locked behind an enterprise tier.

Visit our Trust Center

The helpdesk is free.
The AI pays for itself.

Start for free — no card needed Talk to the team

Full helpdesk free forever · AI billed on resolution only

Connects to the tools your team already lives in.

OUT-OF-THE-BOX INTEGRATIONS

Stripe, Linear, Attio, Slack, Jira, GitHub, and 40+ more — all included.

View all integrations

Six reasons B2B SaaS teams choose Groove over Zendesk.

See full comparison

The helpdesk is free. Permanently.

No seat fees, no credit card, no time limit. Bring your entire team, all your tickets, and every integration — at zero cost. Zendesk charges you to exist. Groove doesn't.

AI that charges on success, not on effort.

Helply charges $0.75 per resolved ticket — only when it actually works. Not per session, not per conversation, not per attempt. Zendesk charges $1.50 regardless of outcome.

2–3× cheaper at real usage numbers.

At 5 agents, 1,000 tickets/month, and a 55% AI resolution rate, Groove runs at ~$717/mo. The same setup on Zendesk costs $2,035+. That's not a promo rate — it's the math.

Built for the AI era, not retrofitted for it.

Zendesk bolted AI onto a 2007 ticketing model. Groove's architecture is AI-native from the ground up — outcome pricing, co-pilot drafting, and autonomous resolution baked in.

Migrate in a day. Stay because it works.

Groove's migration tool moves your tickets, macros, and knowledge base in hours. No implementation fee, no professional services, no six-week onboarding project.

Focused entirely on B2B SaaS support teams.

We walked away from 13 verticals to build specifically for B2B SaaS companies doing $1M–$50M ARR. Deeper integrations. Roadmap driven by one ICP, not everyone.

FROM THE GROOVE BLOG

The Rebirth of Groove

The story of why we rebuilt from scratch, what we learned from 13 years of support software, and what comes next.

Read the breakdown

News, events, and insights

6 Best Intercom Fin Alternatives for Support Teams in 2026

The Best Intercom Fin Alternatives For Support Teams In 2026. Compare Helply, Zendesk, Freshdesk, Tidio, Chatbase, And More On Escalation, Workflows, Setup, And Fit.

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