The helpdesk thatpays for itself.
Free infrastructure. AI that charges on outcomes. Built exclusively for B2B teams doing $1M–$50M ARR.
Trusted by 250 B2B support teams
Companies doing $1M–$50M ARR. Done paying Zendesk seat fees for a team that deserves better tools.
A different kind of helpdesk
Support used to
cost money.
Now it makes money.
Every other helpdesk charges you to exist. Helply gives you the infrastructure free and charges only when AI delivers a measurable outcome for your business.
Free helpdesk, forever. Unlimited seats, all channels, full reporting. No seat fees. No expiry.
AI that only charges on success. $0.65 per resolved ticket. Nothing if it can't handle it.
Revenue intelligence built in. Churn alerts, upsell flags, feature requests — all surfaced automatically from your tickets.
Built exclusively for B2B. $1M–$50M ARR. One ICP. Deeper integrations. A roadmap that actually reflects your needs.
Built for the AI era. Not retrofitted for it.
See Helply in action.
Click through each outcome to see how the product works.
AI closes the ticket. You pay when it works.
Helply pulls context from Gong, your CRM, and product usage data before it types a single word. Complex B2B tickets resolved autonomously or drafted for human review.
- Multi-source context: Gong, CRM, product usage, Slack
- Human-in-the-loop: AI drafts, human approves
- Codebase querying: answer technical questions without escalating
- $0.65 per resolution · $0.50 per draft · nothing if it can't handle it
Every ticket is a revenue signal. Helply surfaces it.
Churn risk, upsell opportunities, competitor mentions — detected automatically and routed to the right person before the moment passes.
- Churn alerts with renewal date and ARR context — $2 per alert
- Upsell flags routed to AE or CSM — $2 per opportunity
- Competitor mentions surfaced immediately — $2 per mention
Ask anything about your customers. Get an instant answer.
Every ticket, Slack message, Gong call, and CRM note — queryable in plain English. No dashboards. No SQL. Just ask.
- "Which accounts mentioned pricing concerns this month?"
- "What features did our top 10 customers ask for?"
- "Show at-risk accounts by ARR in the last 30 days."
Your KB writes itself. From tickets and walkthroughs.
Recurring ticket patterns become articles automatically. Record a 5-minute walkthrough and Helply publishes a formatted KB article in minutes.
- Article from ticket patterns — $2 per article
- Article from AI recorder — record once, published instantly
- KB gap detection — $1 per gap flagged
Agentic AI that takes care of business
"We have over 10 million monthly active users and a team of fewer than 50 people, so scaling support without adding headcount is critical for us. After implementing Helply, we saw a 20–25%..."
CPO at Plato
"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."
Director of Customer Experience
"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."
Founder at Kameleo
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."
Founder at AirGigs
"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."
Senior Systematic Reviewer
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."
CEO & Founder
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."
Head of Customer Support
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."
Vice President of Operations
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."
Head of Customer Support
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."
Founder at StaffTraveler
2–3×
Less than Zendesk or Intercom at real usage numbers
$0
Helpdesk cost, forever — no seat fees, no expiry
55%
Average AI resolution rate for B2B SaaS teams on Helply
1 day
Typical time to migrate off Zendesk and be fully live
Enterprise-grade security. No extra charge.
All data is encrypted at rest and in transit. Role-based access controls, audit logs, and SSO are included on every paid plan — not locked behind an enterprise tier.
Visit our Trust CenterConnects to the tools your team already lives in.
OUT-OF-THE-BOX INTEGRATIONS
Stripe, Linear, Attio, Slack, Jira, GitHub, and 40+ more — all included.
View all integrations
Six reasons B2B SaaS teams choose Helply over Zendesk.
See full comparisonThe helpdesk is free. Permanently.
No seat fees, no credit card, no time limit. Bring your entire team, all your tickets, and every integration — at zero cost. Zendesk charges you to exist. Helply doesn't.
AI that charges on success, not on effort.
Helply charges $0.75 per resolved ticket — only when it actually works. Not per session, not per conversation, not per attempt. Zendesk charges $1.50 regardless of outcome.
2–3× cheaper at real usage numbers.
At 5 agents, 1,000 tickets/month, and a 55% AI resolution rate, Helply runs at ~$717/mo. The same setup on Zendesk costs $2,035+. That's not a promo rate — it's the math.
Built for the AI era, not retrofitted for it.
Zendesk bolted AI onto a 2007 ticketing model. Helply's architecture is AI-native from the ground up — outcome pricing, co-pilot drafting, and autonomous resolution baked in.
Migrate in a day. Stay because it works.
Helply's migration tool moves your tickets, macros, and knowledge base in hours. No implementation fee, no professional services, no six-week onboarding project.
Focused entirely on B2B SaaS support teams.
We walked away from 13 verticals to build specifically for B2B SaaS companies doing $1M–$50M ARR. Deeper integrations. Roadmap driven by one ICP, not everyone.
The Rebirth of Groove
The story of why we rebuilt from scratch, what we learned from 13 years of support software, and what comes next.
Read the breakdown
News, events, and insights
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Join the teams who turned support into a profit center.
Free helpdesk. Outcome-based pricing. No seat licenses. No risk.