Meet your AI support agent.
Helply’s AI agent resolves tickets autonomously over chat and email. It reads the question, loads account context, and sends a complete answer. Pay when it works. Nothing when it can’t.
How AI resolutions works.
Deploy your AI agent across every channel
Email, chat, Slack Connect, WhatsApp, voice, in-app messages — anything that lands in your helpdesk. One AI agent handles them all from day one, with the same context and the same resolution logic on every channel.
The AI loads full account context before it reads the ticket
Before it types a word, Helply pulls your KB, past tickets, CRM data, Stripe history, and product usage. The answer isn’t guessed. It’s built from everything you know about that account.
It resolves, or hands off with everything attached
If the AI can answer it, the ticket closes. If it can’t, your team gets the ticket with context already loaded and a suggested reply drafted. Either way, nothing sits waiting.
Track resolution rate and cost per ticket in real time
See exactly what the AI resolved, what it drafted, and what it escalated. Resolution rate by channel, by topic, by week. Every outcome billed transparently. No surprises.
Why teams pick Helply for AI resolution.
$0.50 per AI outcome. $0 when it can’t handle it. No per-attempt fees. No platform charge. If the answer doesn’t land, the cost doesn’t either.
Helply loads CRM history, Stripe data, past tickets, and product usage before reading the message. The answer is built from what you actually know about that customer.
One AI agent across both channels. The same context, the same resolution logic, the same escalation behavior. Your customer gets a consistent experience wherever they reach out.
When the AI can’t close it, your team gets the ticket with full context loaded and a suggested reply already drafted. No cold handoffs. No duplicate work.
Recurring tickets auto-generate KB articles. Each article means fewer tickets reaching the AI, which means a lower bill each month. The model improves as it runs.
Consumer AI answers questions. Helply answers them knowing the account ARR, plan, renewal date, and CRM history. That context is what makes B2B resolution rates worth talking about.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."