Keep your support platform.
Add the AI agent.
Helply’s AI agent plugs into Help Scout, Front, Freshdesk, Zoho Desk, and Salesforce. Reads your tickets, replies in your voice, escalates to your team. No migration, no rip-and-replace, no months of services work.
How it works.
Connect
Two-click OAuth. Pick your support platform: Help Scout, Front, Freshdesk, Zoho Desk, or Salesforce Service Cloud. Authorize Helply against the inbox or queue you want covered. No middleware, no IT ticket, no professional-services engagement. The connection is live in under five minutes.
Gap Finder
Helply’s Gap Finder uncovers questions you didn’t know you weren’t answering. It auto-analyzes your last 24 months of tickets and surfaces a prioritized list of what’s missing from your docs, ranked by ticket volume and ARR exposure.
Sync data
Helply ingests resolved tickets, your knowledge base, your macros, and your tags. The AI trains on how your team actually answers, not on a generic model. Every new ticket, article, and macro keeps syncing in real time. Your AI gets better the longer it runs.
Human escalation
Define when Helply should escalate. Every handoff includes full context (issue, customer history, resolution attempts, the full thread) and lands as a ticket inside your existing support platform. Agents never start from scratch.
Custom guidance
Set guardrails, brand tone, and how the AI behaves. Customize escalation rules, response style, and answer format. Start in preview mode to review answers before anything goes live.
Continuous improvement
Once live, Helply tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement. Roll out gradually, test safely, and scale with confidence.
Add an AI agent to the support platform you already run.
See AI Outcome about a Helply demoWhy an AI layer beats an AI bolt-on.
Your support platform stays. Your team stays. Your tickets stay. Helply runs underneath as a pure AI layer, so the rollback is one click, not a six-month replatform.
Most B2B teams run two or three support platforms (Help Scout for the main brand, Salesforce for enterprise, Freshdesk from an acquisition). Helply unifies the AI layer. Same model, same context, same outcome rate, every queue.
Outcome pricing, not seat licenses. Helply charges per resolved ticket. Failed runs and human escalations are free. The bill tracks the value, in any support platform.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."