Account intelligence,
built into support.
Health scores from real signals, not surveys. Risk and expansion flags routed to the right person. Per-account ticket, CSAT, and usage timelines, inline on every conversation. Account intelligence built into the helpdesk, not bolted on top.
How account intelligence works.
Health scores from signals, not surveys
Helply scores every account from the data already flowing through the helpdesk: ticket frequency, CSAT trend, frustration language, renewal proximity, plan changes, product usage events. No quarterly NPS guess. The score updates the moment a customer writes a frustrated reply.
Risk and expansion routed to the right person
Churn signal in a ticket? Routed to the CSM with renewal date, ARR, and the verbatim quote. Plan-limit hit in product? Routed to the AE with the upgrade brief. Same data layer, same routing engine, two different briefs landing in two different inboxes.
Per-account timeline on every ticket
When a ticket opens, the side panel shows the full account: plan, ARR, renewal date, last 5 product events, open Stripe issues, last AE call summary, recent CSAT, all 12 months of ticket history at a glance. Your CSM, AE, and support team work from one record, not eight tabs.
Account intelligence, built into the helpdesk.
See revenue intelligenceWhy this beats a separate CS tool.
Frustration language, repeated tickets, plan-limit hits, “looking at alternatives” mentions, the moments that predict churn and expansion happen in support conversations. Helply listens where they live, not in a quarterly QBR slide.
No “we use Gainsight for CS, ChurnZero for risk, Catalyst for QBRs.” The helpdesk is the source of truth. Account intelligence is built in, included, free.
A churn signal in a ticket becomes a Slack DM to the CSM within minutes, with renewal date, ARR, and a recommended play. The save call gets booked the same day, not at the next QBR.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."