The helpcenter that writes itself
Every time five customers ask the same question, Helply writes the article. Record a screen walkthrough and Helply publishes the guide. Your KB grows automatically from the tickets your team is already handling.
How the KB writes itself.
Helply detects recurring questions in your inbox
When five different customers ask “How do I export to CSV?”, Helply flags the topic as a KB gap. You see the gap, the count, and the open ticket revenue at risk.
Click “Draft” and Helply writes the article
Helply pulls answers from your previous replies on the topic, structures them into a guide, and produces a draft. You review, tweak, and publish in two minutes.
Record a walkthrough and Helply turns it into a guide
Walk through a workflow once with the built-in screen recorder. Helply transcribes the audio, captures the screenshots, writes the captions, and publishes the article. One Loom, one KB entry.
Articles feed straight into your AI agent
Every published article instantly improves resolution rate. The AI now resolves tickets on that topic. Your bill drops. Your customers self-serve. The loop closes.
Six reasons your KB will finally be up to date.
Helply drafts from your existing replies. You review and publish. The “no one has time to update the docs” problem goes away.
One walkthrough with the built-in AI recorder becomes a fully captioned, searchable, embeddable KB entry. No screenshot tooling, no manual writing.
You see KB gaps surface weekly with ticket counts and revenue impact. You prioritize what to write next based on actual customer cost.
Publishing an article doesn’t just help self-serve. It teaches your AI agent. Your bill drops as the KB grows.
Customers find answers wherever they look. Your team finds them too. The KB stops being a graveyard nobody opens.
It’s still a real KB. Every edit tracked. Drafts reviewed. Articles versioned. Visibility scoped per plan or per account.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."