Every channel.
One inbox.
Email, Slack Connect, Microsoft Teams, Discord, WhatsApp, SMS, in-app widget, and a webhook API. Same routing, same AI, same threading. Customers reach you where they live, your team replies from one place.
How omnichannel support works.
Eight channels, one queue
Slack Connect, Microsoft Teams, Discord, email, WhatsApp, SMS, in-app widget, and a webhook API. Every message lands in the same inbox with consistent threading, customer attribution, and SLA tracking. No “Slack tab” your team forgets to check.
The same AI agent, on every channel
Helply’s AI reads the message regardless of where it arrives. The reply tone adapts to the channel (longer for email, tighter for SMS), but the answer comes from the same data layer. A customer can start in Slack and finish in email. The thread follows.
Two clicks to add a channel
OAuth into Slack, Teams, Discord, or WhatsApp. Drop a script tag for the in-app widget. Forward your support@ inbox. POST to our webhook from anything else. No SDK install, no IT ticket, no “professional services” engagement.
The customer picks the channel. You pick the answer.
See AI OutcomeWhy one inbox beats eight tools.
Your $200K customer messages from Slack Connect, your $20 SMB customer types in the widget, your prospect emails from Gmail. Helply meets them all in their channel of choice and unifies the conversation on your side.
Same data layer, same resolution rate, same outcome pricing. A ticket in WhatsApp costs the same as a ticket in email. No “premium channel” surcharge.
Customer started in Slack, replied via email, escalated in MS Teams. Helply stitches it into one threaded conversation with the full history, not three orphan tickets your team has to manually merge.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."