Context is the
unfair advantage.
Connect your knowledge base, ticket history, Slack, Stripe, Gong, PostHog, HubSpot, Attio. Helply trains on the context that actually resolves tickets, so your AI agent answers like your best human would.
How the data layer works.
Connect every system that knows your customer
Two-click OAuth to your CRM, billing, product analytics, call recordings, knowledge base, and team channels. Helply maps the schemas, dedupes the accounts, and builds one unified record per customer.
Helply trains on the context that closes tickets
Past resolutions, pricing rules, plan tiers, account ARR, renewal dates, product usage events, sales call transcripts. Every signal that matters becomes retrieval context for the AI. No prompt engineering required.
Account context loads inline on every ticket
When a ticket arrives, Helply pulls the full record (plan, ARR, renewal date, last 5 product events, open Stripe issues, last AE call) into the conversation panel. Your AI and your humans answer with the same context, no tab-switching.
The data layer compounds with every interaction
Every resolved ticket teaches the model. Every published KB article expands retrieval. Every Slack escalation gets indexed. The longer Helply runs, the more it knows, and the more it resolves without escalating.
Context is the moat. The data layer is how you build it.
See connectorsWhy the data layer is the moat.
Stripe, HubSpot, Salesforce, Attio, Gong, Chorus, PostHog, Mixpanel, Segment, Slack, Linear, Jira, GitHub, Notion. Two clicks to connect, no IT ticket, no middleware to babysit.
Helply dedupes accounts across systems and stitches them into a single record. Ticket arrives, full picture loads. Plan tier, MRR, renewal, last call, last login, open invoices, all in one panel.
Most AI agents read articles. Helply reads articles, plus past tickets, plus product events, plus billing state, plus call transcripts. That’s why the resolution rate is different.
Every connected source stays at the source. Helply indexes, it doesn’t hostage. Export the full corpus any time. No lock-in disguised as integrations.
Inherits your existing roles. PII redaction on by default. SOC 2 Type II, GDPR, full immutable audit log. Your security team signs off in days, not quarters.
No fine-tuning calls, no consultants, no annual model retraining project. Connect a source, it’s live in minutes. Disconnect it, it’s gone in seconds. The data layer is operated, not implemented.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."