Every ticket is
revenue data.
B2B teams on Helply don’t just close tickets. They catch churn before renewal, surface upsell signals the day they happen, and build a product roadmap funded entirely by customer signal. Support stops costing. It starts paying.
How it works.
Every ticket scanned, every signal captured
Frustration, pricing concerns, competitor mentions, plan-limit hits, feature asks. Each tagged, each routed, each attributed back to the account that triggered it.
Train the data layer that powers your AI
Connect your knowledge base, ticket history, Slack, Stripe, Gong, PostHog, HubSpot, Attio. Helply trains on the context that actually resolves tickets, so your AI Agent on the frontline and Co-pilot beside your team can get to work.
Routed to the person who can act
Churn signals → CSM. Upsell flags → AE. Feature requests → product. KB gaps → support lead. Competitor mentions → AE leader. The right human gets the right brief, automatically.
Context compounds, dashboards make it real
Churn signal. Upsell attribution. Roadmap alignment. KB resolution rate. The numbers stack up, weekly. By month three, support has moved from cost line to contribution line.
Pricing tracks the value
$0 platform. $0 seats. Pay only for AI outcomes. When Helply works, you pay. When it doesn’t, you don’t.
You’re just not capturing it yet.
See the revenue-engine playbookSix ways Helply generates revenue.
Most retained ARR sat in tickets nobody had time to read. Now it gets to your CSM the same day.
Plan-limit hits and feature asks routed to the AE with full context. Two upsells closed in your first month is typical.
Feature requests ranked by ARR impact. Product stops debating. They start shipping the right things.
Your AE finds out today, with a play to run. Win-back rates improve quarter over quarter.
Each gap filled means more auto-resolved tickets. Each auto-resolved ticket means a lower bill. The flywheel runs itself.
$0 platform, outcome-based AI. We charge when we work. We sit on the same side of the table as you.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."