The self-improving
knowledge base.
Helply drafts new articles from your resolved tickets, flags stale ones for review, and rewrites them when your product changes. Your knowledge base stays current without your team writing a single Friday afternoon away.
How AI Knowledge Base works.
Drafts new articles from real tickets
When five customers ask the same question, Helply pulls the best answers from your past replies, structures them into a guide, and drops a draft in your queue. You review, tweak, publish in two minutes.
Auto-detects stale articles before customers do
Helply re-reads every published article weekly and cross-references it with your latest product releases, pricing changes, and resolution patterns. Articles that no longer match reality get flagged. Outdated screenshots get caught. The “this used to work” tickets stop arriving.
Articles feed straight into your AI agent
Every published article instantly improves your AI resolution rate on that topic. Every retired article gets removed from retrieval. Your KB and your AI move in lockstep, not on different release cycles.
Why your KB will finally stay current.
Helply pulls from your existing replies. You review, edit, publish. The “no one has time to update the docs” problem goes away because the docs write themselves.
Helply notices when reality drifts from the article: pricing changed, limits moved, the API renamed an endpoint. The article gets flagged before a customer reads it and writes a confused ticket.
KB articles feed directly into the data layer that powers AI resolution. Publishing isn’t marketing; it’s training. Your bill drops on every topic you document.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."