Spot competitor mentions.
When a customer names a competitor in a support ticket, your AE finds out the same day, with the account name, the original message, and enough context to act. Not after the renewal’s lost.
How competitor signals work.
The AI scans every ticket for competitor names
A maintained list of your competitors plus pattern matching for “vs,” “comparing to,” “trialing,” and “looking at” catches mentions even when worded sideways.
Each mention routes to the account owner
Your AE gets a Slack DM with the customer name, the original quote in context, the competitor named, and the renewal date. Action is one click away.
Suggested play attached, automatically
Helply scores the mention against your win/loss history and suggests a play: a retention call, a feature demo, or a discount tee-up. Your AE acts; they don’t strategize from scratch.
Reporting on what worked, by competitor
“We won back 8 of 23 Intercom mentions last quarter, on average a 4h response time.” Numbers your CFO understands. Numbers your sales team can replicate.
Win the deals you didn’t know you were in.
Mentions surface within minutes, not when someone reads the ticket queue at month-end. Speed is the whole game.
No “hey did you see this?” The right AE gets a complete brief in Slack, instantly. Renewal date, mention quote, suggested play.
An alert without a recommendation is just noise. We tell your AE what to do next based on what’s worked before.
Know which competitors you actually win against. Stop spending energy where you keep losing.
Pattern matching that knows the difference between “we tried Intercom and switched to you” and “we’re switching to Intercom.” Your AE’s time stays focused.
Logs every mention to the account in Salesforce or HubSpot. The deal record reflects the real story.
What customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."