Surface buying signals instantly.
When a customer hits a plan limit or asks about a feature they don’t have, that’s an account growth opportunity buried in a support ticket. Helply catches it and routes it to your AE with the account ARR attached.
How expansion signals work.
Helply listens for buying signals across channels
Plan-limit hits in product. “How do I add…” in chat. “Can we get…” in email. Every shape of upsell signal mapped to a known intent in your pricing.
Match the signal to a paid feature in your plan
Helply has your pricing tiers loaded. A request for SSO from a Starter customer becomes “$120/mo Pro upgrade opportunity” with one click for the AE.
Brief lands in the AE’s inbox
A complete upsell brief: signal, today’s plan, suggested upgrade, ARR delta, and a link to book a 15-minute call. The AE has everything they need to act in under a minute.
Track conversion, attribution, and ROI
“23 upsell signals last month, 9 closed, $164K incremental ARR, traced back to support tickets.” Your AE leadership has a number for the board. Support has a seat at the revenue table.
No more revenue left on the table.
A plan-limit hit in your product. A feature ask in chat. An expansion question buried in email. Helply scans every channel so the signal never goes to your inbox graveyard.
A signal becomes a brief that says “this account, this plan, this upgrade, this delta.” Not a vague “they want more.”
Lookups against your CRM. The right AE gets the brief in Slack within minutes of the signal firing.
We attach a recommendation: book a call, send a feature demo, route to AE leader. Action without strategy debt.
Every closed-won has a source ticket on the deal record. Support’s revenue contribution stops being invisible.
A Pro customer asking about a Pro feature is a question, not an upsell. The model knows the difference.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."