Helply vs Zendesk AI logo

Helply vs Zendesk AI:
Comparing AI support agents, pricing models, and outcomes

Zendesk AI and Helply both use AI to automate customer support conversations. The difference is how AI usage is priced, how success is enforced, and how costs scale as automation volume increases.

About Zendesk AI

Zendesk AI agents are add-ons to Zendesk’s help desk. Core functionality is limited, with advanced actions, orchestration, and analytics gated behind higher tiers, usage thresholds, and paid services. Costs increase as automated resolutions and agent counts scale.

About Zendesk AI
Where Zendesk AI makes sense
Already on Zendesk
Already on Zendesk

Your support runs there today

Heavy channel mix
Heavy channel mix

Voice, chat, social, email

Centralized tooling
Centralized tooling

One system for many workflows

Where Helply wins:
Guaranteed AI resolution rate
Guaranteed AI resolution rate

65% resolved by AI in 90 days, or you pay nothing

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding and optimization included

No per-resolution fees
No per-resolution fees

AI usage scales via message credits

Zendesk-native agent
Zendesk-native agent

Works alongside your existing Zendesk setup

Feature Comparison Table

Feature
Helply
Zendesk AI
AI support agent
Core product
Add-on
AI cost structure
Tiered plans + message credits
Per agent + per resolution
AI usage model
Monthly message credits
Metered and billed
Per-resolution fees
No
Yes
AI resolution guarantee
65% in 90 days
None
Engineer-guided onboarding
Included
Paid services
AI actions (refunds, workflows, APIs)
Native
Advanced AI + setup
Knowledge gap detection
Built-in
Limited
Team members
Plan-based seats
Per agent

Pricing Comparision Table

Feature
Helply
Zendesk AI
Entry plan
$32/mo (Starter)
$55/agent/mo
Mid-tier plan
$122/mo (Growth)
$89–$169/agent/mo
Advanced AI
Included
Included at higher tiers
AI usage billing
Message credits
$1.50–$2.00 per resolution
VIP onboarding and optimization
Included
$4,000–$30,000+
Approx. cost to resolve 200 tickets/mo
$32–$122/mo*
$355–$569+/mo

See Helply in action

Book a demo and see why teams choose Helply over Zendesk AI

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.