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Helply vs Chatbase:
Helply vs Chatbase

Chatbase is a DIY AI chatbot builder designed to answer questions from uploaded documents and websites. Helply is an AI support agent built specifically for customer support teams that need real actions, safe escalation, predictable costs, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.

Feature Comparison Table

Feature
Helply
Chatbase
Built for support teams
Yes, purpose-built AI support agent
More general chatbot builder
Resolution guarantee
65% AI resolution in 90 days, or you pay nothing
Not positioned around an outcome guarantee
Escalations
Built-in escalation with a simple toggle. Defaults to email, or creates a help desk ticket when connected
Built using custom actions and wiring to tools like Zapier
Training limits
Unlimited training materials, no tracked caps
Training data size limits vary by plan
Multiple AI agents
Yes, multiple agents with separate knowledge, persona, guidance, and actions
Not a primary positioning point in docs we referenced
Help desk context
Designed to hand off with transcript, citations, and context
Depends on how you build your workflow
Setup time to "support-ready"
Built to reach a usable support setup fast (escalation is first-class)
Can be fast for basic bots, but support-ready workflows take more configuration

Pricing Comparision Table

Feature
Helply
Chatbase
Free plan
No
Yes (100 credits/mo)
Entry paid (2K messages)
$32/mo (Starter)
$40/mo (Hobby)
Mid-tier (12K messages)
$299/mo (Growth)
$150/mo (Standard)
High-volume (40K messages)
$799/mo (Scale)
$500/mo (Pro)

See Helply in action

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.