Helply vs LiveChat AI logo

Helply vs LiveChat AI:
Comparing AI support agents, platform dependency, and how costs scale

Helply and LiveChat AI both use AI to automate customer support conversations. The difference is how each solution is deployed, how AI usage is billed, and how total costs scale when AI starts resolving more customer issues.

About LiveChat AI

LiveChat AI is an AI support add-on designed to work inside the LiveChat platform. AI pricing is layered on top of LiveChat’s help desk plans and usage is billed per AI-resolved conversation.

About LiveChat AI
Where LiveChat AI makes sense
Already on LiveChat
Already on LiveChat

Your support team is fully invested in the LiveChat platform

Live chat–centric support
Live chat–centric support

Most customer conversations happen in real-time chat

Incremental AI adoption
Incremental AI adoption

You want to add AI gradually to an existing agent workflow

Comfort with per-resolution pricing
Comfort with per-resolution pricing

You accept costs increasing as AI handles more conversations

Where Helply wins:
Help desk agnostic
Help desk agnostic

Works alongside your existing support tools

Predictable pricing
Predictable pricing

No per-resolution fees as AI success increases

Plan-based scaling
Plan-based scaling

Costs scale by plan and credits, not agent count

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding, optimization, and strategy included

Guaranteed outcomes
Guaranteed outcomes

65% of conversations resolved by AI in 90 days, or you pay nothing

Feature Comparison Table

Feature
Helply
LiveChat AI
Platform dependency
Works with existing help desks
LiveChat only
AI billing unit
Message credits
Per resolution
Base help desk required
No
Yes
Per-agent pricing
Plan-based seats
Required
Knowledge gap detection
Included
Not included
Engineer-led onboarding
Included
Self-serve
AI resolution guarantee
65% in 90 days
None

Pricing Comparision Table

Feature
Helply
LiveChat AI
Entry plan
$32
$49 (LiveChat Team)
AI add-on
Included
$52
AI usage billing
Message credits
$0.99 per resolution
Usage overage
$14 per 1,000 credits
$0.99 per resolution
VIP onboarding
Included
Not included

See Helply in action

Book a demo and see why teams choose Helply over LiveChat AI

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B2B teams that turned support into a profit center

Sender.net

"Email marketing is one of those products where a single setup question can block a customer from sending their first campaign. Helply changed that for us. It answers deliverability, automation, and integration questions in seconds..."

Edgaras Vaitkevičius
CEO at Sender.net
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Covidence

"We support thousands of users every month, and quality matters more to us than anything else. With Helply, around 30% of our total support volume is now handled automatically, even before we’ve..."

Razia Aliani
Senior Systematic Reviewer
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Proposify

"We’re a lean team, so doing more with less is non-negotiable for us. Even with a very lightweight setup, Helply is consistently resolving 30–35% of conversations, and we’ve seen that climb..."

Jacqueline Antworth
Director of Customer Experience
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Kameleo

"Before Helply, keeping our documentation accurate and up to date was a constant struggle, and there was no real way to measure how effective our support content actually was. Helply changed..."

Tamas Deak
Founder at Kameleo
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AirGigs

"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate and gives users answers immediately..."

David Blacker
Founder at AirGigs
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Gatekeeper Press

"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers it provides are often better and faster..."

Rob Price
CEO & Founder
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LingQ

"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding. New users get instant, clear answers about how the platform works..."

Zoran Simicic
Head of Customer Support
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MixWave

"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support. Customers expect instant answers, and Helply lets..."

Ernie Slenkovich
Vice President of Operations
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MyBaggage

"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content that we hadn’t even realized..."

Anthony Gallagher
Head of Customer Support
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StaffTraveler

"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our users instant help 24/7..."

Laurens Maarschalkerweerd
Founder at StaffTraveler
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What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.