Reply faster, without losing your voice.
Helply drafts a full reply before your agent opens the ticket. Account context loaded, tone matched, answer ready. Your team edits if needed and hits send.
How AI Drafts work.
A ticket arrives. The AI reads it before your team does.
Email, chat, in-app, every incoming message is parsed instantly. The AI identifies the intent, loads account context, and starts drafting a reply within seconds.
A complete draft sits waiting in the reply box.
Tone matched to your existing replies. Account context cited inline. Links to KB articles included. Your agent opens the ticket and the answer is already there. Edit, approve, send.
The AI learns from every edit your team makes.
When an agent rewrites a draft, Helply tracks the change and updates its tone model for that customer segment. The drafts get better the longer your team uses them.
Only counts when the draft is used.
If your agent throws away the draft and writes their own reply, it doesn’t count against your usage. The draft only matters when it’s the basis for the message that goes out.
Reply faster. Sound like yourselves.
See AI Assist in actionWhy teams trust Drafts.
By the time the assignee clicks the conversation, the draft is already in the reply box. They edit, approve, send. No waiting for the AI to think.
Reject a draft and write your own? It doesn’t count. Helply meters on output, not on attempts — so you’re never charged for AI guesses your team threw away.
Helply learns from your last 1,000 sent replies. New drafts sound like your team, not like a generic LLM. Your customers won’t notice when the AI wrote it.
The draft cites the customer’s plan, recent activity, and known issues directly in the reply. Your agent doesn’t have to dig.
Every rewrite improves future drafts for that team. The system gets better with every send.
Easy tickets get auto-resolved. Hard tickets get drafts. You decide where the line sits per topic, per channel, per plan tier.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."