Customer SupportHow to Handle Refund Requests: A B2B SaaS Support Manager's Playbook for 2026
In B2B SaaS, A Refund Request Isn't A Refund. It's An Account-Health Signal. The 7-Step Playbook Support Managers Use To Save The Account.
StrategyCustomer Survey Strategies That Actually Work in B2B SaaS
A B2B SaaS customer survey strategy that routes every response to revenue: CES, CSAT, and NPS by lifecycle stage, with a 14-day cap and owner SLAs.
AIWhat Is Hypercare? A B2B SaaS Guide to Post-Launch Support
Hypercare is time-boxed, high-touch support after a launch or migration. Learn the 5 phases, exit criteria, and staffing math for lean B2B SaaS teams.
AI15 Best AI Agents for Small B2B SaaS Support Teams (2026): Features, Pricing, Pros, Cons
Discover 15 best AI agents for your small business. Make informed decisions to boost efficiency and growth. Read the full guide now!
StrategyWe Brought Pandas to SaaStr 2026. We Left With 125 Demos.
Helply showed up to SaaStr AI Annual 2026 with pandas, protestors, and a $0 price tag. We booked 125+ demos in 3 days. Here's the full story.
Small BusinessBest Helpdesk Ticketing Systems for Small Business (2026)
Compare 10 Helpdesk Ticketing Systems for Small Business in 2026. Real Pricing, AI Costs, and the First Breakdown of Per-Seat vs Outcome Pricing.
StrategyCustomer Service Books for B2B Support Leaders: The 2026 Reading List
Most Customer Service Reading Lists Were Written for Retail Teams. These 17 Books Are Picked Specifically for B2B SaaS Support Leaders.
StrategySeat-Based Pricing Is a Scam in 2026. Here’s the Math.
Pylon charges $33,360/yr in seats before you resolve a ticket. Helply charges $0. The math on why seat-based pricing is dead.
AICodex 5.3 vs Opus 4.6: Which AI Model Should Power Your Support Agents?
Opus 4.6 for autonomous agents, Codex 5.3 for code review. Compare AI coding benchmarks, token cost, and performance to pick the best model for your support stack in 2026.
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